How do I place an order?
You may place an order by phone, fax, e-mail or by visiting one of our local showrooms. Orders should be placed during regular business hours (Monday - Friday, 9:00 AM to 5:00 PM). Once your order is placed, one of our account managers will email or fax you a contract for your review. To secure the date of your event and equipment needed, payment is due at the time of the reservation (for non billing accounts). A final count is requested three days prior to the delivery date listed on your contract.
When do I need to make a reservation?
Planning ahead helps ensure equipment availability. If you are planning a large event during the months of April-June or September-December, we advise contacting us 1-2 months ahead. We understand that guest counts and situations can change. We request that final changes to your order be made 1 week prior to delivery, and we will make every effort to meet your needs.
What is your change policy?
Changes to an order, both additions and/or decreasing quantities, can be made up to three days prior to the scheduled delivery date. Reductions after that time may be subject to a restocking charge. On site reductions are subject to full rental fees. On site additions are subject to additional delivery fees.
Can I pickup our equipment?
Yes, warehouse pickups are allowed however at the designer showrooms we limit them to small orders. This would be mostly linens. Check with the location nearest you for warehouse hours.
What is your cancellation policy?
Orders may be cancelled seven days prior to a scheduled delivery without charges. Cancellations after that time may incur a restocking fee or full rentals fees. Custom orders are non-refundable. All signed tent proposals are non-refundable.
What are your payment policies?
Select Event Rentals accepts payment by Check, Visa, MasterCard and American Express. COD payments will not be accepted. Full payment is required before a delivery is made and a security deposit may be required along with the contract amount for clients that do not have an approved billing account. Debit cards may be used for payment, however with the understanding money is held from the account. Select Event Rentals will not reimburse bank fees resulting from non-sufficient funds. Adjustments resulting from decreases/increases in quantity, shipping charges, damaged or missing equipment will be charged after the event date while finalizing the invoice. Seasonal Events will have a 100% deposit for non-billing accounts and will be non refundable at the time of the reservation. Tent proposals must be signed with full payment to secure equipment.
How do I arrange for a tent?
Contact the Select Event Rentals location closest to you to arrange for a site survey. This will allow us to provide you with the best design solutions, devoted professionalism and a focus on excellence and quality service. CAD drawings are available for your files to assist with planning your event. Tent proposals must be signed with full payment to secure equipment.
How far do you deliver?
We deliver as far North as New York, as far South as North Carolina and as far West as West Virginia. Delivery fees vary from state to state based on the location and specific time restraints needed. Because our trucks have many deadlines during the day, we do not schedule specific times for all deliveries. If delivery is to your home, we will ask for a place we can leave the equipment (garage, deck etc...) if you are not home. If the delivery is to a business or venue, we will ask for hours of operation. We are aware that certain venues require delivery and pickup at specific times. We are capable of accommodating most situations, including Sundays and late nights. Please contact the location nearest you for pricing. We ship linens and chair covers anywhere in the country and can travel out of the area for larger orders.
Do you have an emergency number?
Yes, at all locations an emergency line is available for urgent needs. Urgent situations or needs are considered to be events happening that day or night.
South New Jersey and Philadelphia: 856.910.8687
Washington, Baltimore and Northern Virginia: 301.604.2334
How is equipment delivered and how should it be returned?
All rental items will be delivered and picked up at a designated location. Our personnel are instructed to neatly stack all items. Our equipment arrives in special containers to ensure that it will arrive sanitized and table ready. All items are counted at delivery and again at pickup. If an event site/venue does not allow this, the counts will be held until they return to our warehouse. All chairs and tables must be broken down and stacked prior to pick up. To comply with the health department regulations all glassware, flatware and china must be rinsed and returned to the crates in which the items were delivered. Labor charges will be applied should equipment not be ready at the time of pickup or rinsed properly.
Do I need an appointment to visit your showrooms?
Our designer showrooms are open year-round and although an appointment is not needed, we encourage you to make one. Please call today to arrange an appointment with one of our local account mangers. Visit our locations on the website.
Do your chairs covers fit banquet chairs?
Our chair covers fit most hotel/conference stacking chairs, however we recommend, to avoid any last minute delay and/or sizing mistakes, that the chair covers are tested on the actual chairs to be covered prior to the event.
Do I have to pay for linens I don't use?
We must charge for all linens delivered and/or shipped to the client unless portions of the order are cancelled one week prior to the shipping/delivery date. It is wise to order a few extra linens to accommodate any last minute additions.
Do you ship nationwide?
Yes, all orders ship from our warehouses via UPS Ground. For last minute requests, we will ship overnight at an additional shipping charge. In all cases, tracking numbers are available upon request. We ask that linens are returned to us in a timely manner, 2-4 days after the event date. Clients are responsible for the return of all linens.
Do you have a fabric book?
Yes, we offer fabric books to trade/industry clients only. We do however offer individual linen swatch samples to clients on a regular basis. Because our fabric books are in such high demand, we ask that you inquire with on of our sales associates and they will put you on our request list. We manufacture all of our fabric books in-house—giving us strength in the industry in both quality and selection.
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